Overview

We aim to provide a fair and transparent refund process. Refunds are evaluated on a case-by-case basis and are subject to shipping status, order conditions, and supporting evidence.

Refunds are not guaranteed and will be issued only when the conditions outlined below are met.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Orders significantly delayed beyond the expected delivery timeframe

• Items received damaged or defective

• Incorrect or missing items

All refund requests must be submitted within the applicable timeframe and include sufficient evidence for review.

Evidence Required

To process a refund request, customers must provide:

• Clear photos or videos showing the issue

• Order number and customer details

• Proof of communication or dispute (if applicable)

Requests without proper evidence may be rejected.

Delivered Orders

Orders marked as delivered by the carrier are not eligible for refunds unless official confirmation of non-delivery is provided by the local post office.

Damaged Items

For items that arrive damaged:

• Full or partial refunds, or replacements, may be offered depending on the extent of damage

• Packaging damage alone is not eligible for a refund

• Minor cosmetic issues may not qualify for a refund

Delayed Orders

Refunds for delayed orders are evaluated based on shipping method, destination, and tracking history.
Delays caused by customs clearance, incorrect addresses, or carrier-related issues may not qualify for refunds.

Incorrect or Missing Items

If you receive an incorrect or missing item, refunds or replacements may be offered after verification.
Claims must be submitted with clear supporting evidence.

Non-Refundable Cases

Refunds will not be issued for:

• Orders canceled after processing or shipment

• Incorrect shipping information provided by the customer

• Orders refused or unclaimed by the customer

• Orders affected by force majeure events

• Dissatisfaction based on personal preference

Refund Method & Timing

Approved refunds will be issued to the original payment method.

Processing times may vary depending on the payment provider and can take 5–10 business days after approval.

Chargebacks & Disputes

Customers are encouraged to contact us first before opening a chargeback or dispute with a payment provider.

Disputes may require additional documentation and resolution timelines may vary.

Contact Us

If you have questions regarding refunds, please contact us through the Contact Us page. Our support team will assist you with the review process.